frequently asked questions

Every individual possesses their unique beauty, and our mission is to enhance yours. With extensive experience serving clients from Northland, across New Zealand, and globally, we have honed the ability to discern your preferences, even if they're not fully articulated. From hairstyling and makeup to guiding poses, we're dedicated to helping you radiate confidence as your authentic self. Curious about our transformative abilities? Explore our Before and After Blog.

Act quickly to secure your spot! Our photo shoot bookings are open up to three months ahead, and we frequently reach full capacity two months prior. If you're planning to commemorate your birthday, anniversary, or any significant occasion with a shoot, reach out to us well in advance to guarantee your preferred date. You can fill in our enquiry form on the contact page, or call us directly at 09 9889 031

If you or your loved one has limited mobility, rest assured that we're dedicated to capturing amazing photos that reflect your unique beauty and personality. We collaborate closely with you to ensure you feel and look incredible, just like everyone else in our portfolio. We have a wealth of tips and techniques to overcome any challenges, from creatively concealing wheelchairs behind fabric to guiding family members on how to pose around individuals with limited mobility, minimizing any unnecessary movement. Please inform us during your consultation so we can make appropriate arrangements. Additionally, our studio is conveniently located on the ground floor with easy access to parking, both on the street and in the Forum North carpark.

Certainly! Our exceptional team comprises freelance professional hair and makeup artists who are adept at tailoring your look to your preferences. Whether you prefer a subtle touch or a more dramatic transformation, they've got you covered. Additionally, if you're new to makeup or have allergies, rest assured that we can accommodate your needs with care and expertise.

Your consultation lasts a comfortable 30-45 minutes, either in-studio or via video call. The photo shoot experience spans a half day, with classic sessions lasting 3 hours and simpler shoots taking just 1 hour. Sales appointments typically require up to 1.5 hours, as ensuring your satisfaction with your selections is important to us; we prioritise taking the time needed.

We're excited to collaborate with you on styling, and outfit discussions can take place during your consultation. Depending on the number of participants in your shoot, we can accommodate 2-6 different looks, mixing and matching according to your preferences. We're eager to capture your beloved outfits from home, and our in-studio wardrobe boasts over 60+ women's and girls' evening and special occasion garments, catering to various sizes. Remember, if an outfit is slightly too large, we can easily clip it in, or if it's a tad snug, no-one will know it’s not zipped up.

Yes, simply let us know your desired changes, and we'll ensure they're implemented to your satisfaction. Rest assured, we won't make any extravagant alterations without your explicit request, and we maintain a policy of moderate retouching, ensuring the final result remains true to you. And if you prefer, there’s always the option of an all natural no-retouch shoot.

Photo shoots are scheduled on a first-come, first-served basis. A sitting fee or reservation fee is required to secure your appointment. This fee is non-refundable and non-transferable, as it covers costs associated with reserving resources such as hair and makeup artists. Read more here.

The classic sitting fee is $250 per person, inclusive of hair, makeup, and studio time with our team. For the Simple Shoot option, the fee is $99 per person. Payment confirms your shoot date and can be made online or in-studio. If you have a gift voucher covering the fee, a reservation fee is required, convertible to print credit if the shoot proceeds.

Portraits start at $325 for a matted and mounted print, lasting over 75 years. Choose as many portraits as you wish, with framing options available. Selection and payment are made during your sales appointment. For details, contact us directly.

Rest assured, we retain all images indefinitely. Whether it's the physical prints or digital copies, they are securely archived. This ensures that your cherished memories are preserved for your family, should you choose to purchase more later.

Yes, we do. The biggest complaint we hear is why do you make it so hard to decide. Splitting your payments over a few months or longer can make it affordable to take home everything you love. Click here to read about our payment plans.
We currently do not offer AfterPay or other hire purchase/credit based facility.

Absolutely! You receive the digital file (300dpi) of every print you purchase, conveniently stored on a USB. They're yours to share as you please.

However, we don't offer digital-only options. We believe in providing complete and comprehensive services, ensuring you receive the full product.

While digital photography offers numerous benefits, there are also overlooked dangers. To learn more about these risks, click here.

The majority of our clients are thrilled with their images and cherish them all.

However, if you're certain you only want one image, and if you don't require our full-service experience including a consultation, photo shoot, and in-person sales appointment, we're happy to suggest another photographer who may better suit your preferences.

In New Zealand, it's uncommon for professional photographers to offer this type of service. However, you can find passport photo services at Shirleys Photo Centre on John St and The Warehouse at Okara, which are the closest options to our studio. Alternatively, you can take passport photos yourself using your phone with instructions available on the passports.govt website: https://www.passports.govt.nz/passport-photos/how-to-take-a-passport-photo/